OK CHAT PTY LTD Privacy Policy
Effective date: October 1, 2024
OK CHAT PTY LTD (hereinafter referred to as "the Company" or "we") will collect personal
information (hereinafter referred to as "Personal Information") when providing the
Company's applications (Apps), services and websites (collectively, the "Services") ” or
“ personal data”). The Company regards the protection of personal data as one of the most
important management priorities . This includes being transparent about how information
about you is collected, used and shared, and complying with the Data Privacy Act 2009 ( Qld )
(the Data Privacy Act) ( including the Data Privacy Principles implemented by the Act) ( IPPs ) ,
the Spam Act 2003 ( Cth ) and other applicable privacy and data protection legislation. The
Company will also comply with applicable national and regional laws and regulations where
it operates (collectively, the "Applicable Regulations") ), which includes the Privacy Act 1988
and its amendments, as well as the privacy regulations overseen and enforced by the Office
of the Australian Information Commissioner (OAIC), and will be based on this Privacy Policy
(hereinafter referred to as "this Policy" ”) strives to properly protect personal information.
We will review and update the content of this policy regularly.
If you do not agree to this policy, please do not access or use our services or other features .
Through this privacy policy, we explain to you how we collect, use, store and share personal
information, as well as your related rights and other matters. The key points are as follows:
In order for you to use our services, we need to collect and use your real-name
information in accordance with the requirements of relevant laws and regulations.
In order to provide you with services and related user interaction, consumption and
other services, we need to collect your service history, device information, login logs
and other information.
You can manage your personal information and related authorizations as described in
this privacy policy.
We adopt multi-faceted security protection measures to ensure that the protection of
your personal information is at a reasonable level of security.
In order to provide you with a better experience, improve our services and protect
the security of your account, or to use relevant information for other purposes with
your consent, in compliance with relevant laws and regulations, during your use of
the services, The company will collect information that you actively provide when
using the service or that is generated due to the use of the service in the following
ways:
1.1
When you register or use the service, we will collect your account and login
information as online identity information to mark you as a service user. You can
use the methods listed in the service, or other accounts recognized by us
(hereinafter referred to as third-party accounts) to register and associate to log in
to the service.
If you use a third-party account as an account link to log in, we will collect relevant
information related to the third-party account you use to complete registration and
login, as well as friend relationships or other information authorized by you, in
order to link to the third-party account within the service. Friends with third-party
accounts to achieve a better social experience. You can view and manage the
1 authorization of the above information in the platform to which the third-party
account belongs.
1.2
In order to meet relevant laws, regulations, policies and the requirements of
relevant competent authorities, service users need to undergo real-name
authentication to continue to use and enjoy services. We will collect your real-name
identity information (including name, ID number, phone number) with your consent
or when you actively provide it. This information is sensitive information. Refusal
to provide real-name identity information may result in you being unable to log in
to the service or Subject to corresponding restrictions during use of services.
1.3
In order to ensure your normal use of our services, maintain the normal operation
of basic service functions, optimize service content , improve your service
experience and protect your account security, we will collect your device type,
device name, device language, device model and Version, operating system,
system properties, IP address, application ID, network type, device identifier
(including IMEI, IMSI, MAC address, Android ID, hardware serial number), operator
information, running processes, Installation Checklist.
1.4
When you use the service, we will collect your service log information so that you
can view your history on the user terminal, and also use it for service operation
statistical analysis, customer service complaint handling and other service
security analysis to ensure the quality of your service experience. For consistency
and stability, we may synchronize the above information to subsequent updated
versions.
1.5
When you use the consumption function of the service, we will collect your
recharge records and consumption records so that you can check your transaction
records and protect the security of your transactions. Recharge records and
consumption records are sensitive information. The collection of the above
information is necessary to realize the consumption function of the service,
otherwise the transaction will not be completed.
1.6
In order to protect the security of your account and create a fair, healthy and safe
service environment, we will collect your device and identification information,
including device identification code, hardware and system information, process
and service related records, installed application list, services The overall usage
method and service channel source are used to combat behaviors that damage the
fair environment of the service or interfere with or disrupt the normal operation of
the service (generally used to detect malicious programs, scan plug-ins, and
prevent cheating).
1.7
When you interact with other users on the service through text, pictures, voice,
video and other means, we may collect and save the above information you send
through a third-party content security system to filter pornography, violence,
politics, Inappropriate content such as insulting text , malicious advertisements,
etc., in order to maintain a healthy service environment.
1.8
In order to provide you with location-based services, we will collect your
geographical location information (including your nearby Wi-Fi and nearby base
station ID ( CellID )). Geographical location information is sensitive personal
information. Refusal to provide this information will result in you being unable to
use the corresponding location service function, but it will not affect your normal
use of other functions of the service.
2 1.9
If you contact our customer service, we may need you to provide necessary
personal information for identity verification to ensure the security of your account.
In order to provide services based on your requests, customer service personnel
need to query or verify your relevant information within the scope of your
authorization. We will also save your contact information (the mobile phone
number or other contact information you use or actively provide), the records and
content of your communications with us, and other necessary information to
provide and record customer service for you, specifically based on your needs. The
actual authorization and information provided shall prevail .
1.10
You agree that we may collect and/or process your personal information by
ourselves or by entrusting or arranging third parties (including but not limited to
our advertising service partners, data analysis service providers, etc.) for the
following purposes or reasons:
(1) Arrange sales personnel to contact you to provide you with more valuable
information and achieve advertising and promotion purposes .
(2) Used for advertising business cooperation such as advertising delivery,
advertising effectiveness optimization, advertising attribution, and advertising
monitoring.
(3) Information collection and analysis for business analysis and optimization
services.
(4) Verify the authenticity of the information.
(5) Other purposes permitted by laws and regulations.
We will require these third parties to protect your personal information in
accordance with security standards no lower than ours.
1.11
In order to collect the above information, we may apply for some system
permissions from you in specific service business scenarios, and you can choose
whether to authorize it. These system permissions include:
(1) Android-Storage/ iOS -Photos: Provides image saving, uploading, and
downloading functions.
(2) Android-Microphone/ iOS -Microphone: Provides voice communication.
(3) Android-Location/ iOS -Location Services: Provides services based on location
functions.
(4) Android-Calendar/ iOS -Calendar and reminders: event appointments,
reminders.
(5) iOS - Local network: Check the security of the local area network environment,
the connection status of the local area network , and the network speed test.
Denying the above permissions will only affect the specific functions and business
scenarios associated with them, and will not affect your use of other functions.
Please understand that due to different terminal device operating systems, the
permission names on different terminals will be different. You can manage system
permissions through the [Settings] page of the terminal device.
1.12
We may collect and use advertising identification information that complies with
national or industry group standards. This identification is generated based on non
private information such as device model and system configuration.
3 2. Use of COOKIES or similar technologies
Cookie is a neutral technology that allows the website server to store data on the
user side or read data from the user side. Cookie contents are usually encrypted.
Cookies can avoid unnecessary server load, improve service efficiency, and save
resources and energy. For example, cookies can help you fill in the account name
you last logged in through the stored information when you log in, improving your
operational efficiency.
We obtain and use your information through COOKIES or similar technologies, and
store such information as log information. This information may be used for the
following purposes:
(1) Remember your identity and preferences.
For example: COOKIES or similar technologies help us verify your identity
information to ensure the security of your account; or save your browsing traces
to provide us with information about your preferences or preferences.
(2) Analyze how the Services are used. We can use COOKIES or similar technologies
to understand how you use our services and help us provide better products
and services to our users.
There may be COOKIES or similar technologies placed by third-party service
providers on this product service. The collection and use of information related to
you by these third-party COOKIES or similar technologies is not subject to this
policy. Please check the relevant rules of the third-party service provider.
You can refuse or manage COOKIES or similar technologies through your browser
or user selection mechanism. However, if you disable COOKIES or similar
technologies, we may not be able to provide you with the best service experience,
and some services may not work properly.
3.1Method and period of information storage
We store your information in secure ways, including local storage, databases, and
server logs. We will only store your personal information within the time limit
necessary to achieve the purpose of the service and required by relevant laws and
regulations.
3.2 Region where information is stored
We will securely store user personal information collected within the country in
accordance with laws and regulations. If we transfer overseas, we will also comply
with relevant national regulations.
3.3 Notification when the product or service ceases operation
When our products or services cease operations, we will make an announcement in
accordance with relevant laws and regulations, and delete your personal information
after terminating the service or operation, unless otherwise stipulated by laws,
regulations or regulatory authorities . .
If you apply to cancel your account or delete your personal information, we will delete
your personal information, unless otherwise provided by laws and regulations.
4.1 Safety protection measures
We strive to provide user information security protection to prevent information
leakage, loss, improper use, unauthorized access and disclosure, etc. We use multi
faceted security protection measures to ensure that users' personal information
protection is at a reasonable level of security, including technical protection
methods, management system controls, security system guarantees, and many other
aspects.
4 We use appropriate technical protection measures. The technical means we use
include but are not limited to firewalls, encryption (such as SSL), de-identification or
anonymization, access control measures, etc. In addition, we will continue to
enhance the security capabilities of the software installed on your device . We have
established specialized management systems, processes and organizations to
ensure the security of personal information. For example, we strictly limit the scope
of personnel who can access information and require them to comply with
confidentiality obligations. Personnel who violate these obligations will be punished
in accordance with regulations. We will also review the management system,
processes and organization to prevent unauthorized persons from accessing, using
or disclosing user information.
We recommend that you pay full attention to the protection of personal information
when using products and services. We will also provide a variety of security features
to help you protect the security of your personal information.
4.2 Security incident handling measures
If a security incident such as a personal information leak occurs, we will activate
an emergency plan to prevent the security incident from expanding. After a security
incident occurs , we will inform you of the basic situation of the security incident,
the handling measures and remedial measures we are about to take or have taken,
and our response suggestions to you in the form of announcements, push
notifications, or emails. If it is difficult to notify each case one by one, we will issue
warnings through announcements and other means.
We strictly abide by various laws and regulations and agreements with users, and
use the collected information in accordance with the "OK CHAT PTY LTD Privacy
Policy " to provide you with better services , including providing various functions
and services based on the collected information ( Including basic functions, user
interaction functions and consumption functions, etc.). In addition, we analyze the
operation of our products based on the frequency and situation of service use,
fault information, performance information, etc. to ensure the safety of the service,
optimize our products, and improve the quality of our services.
Use the collected information within the purposes covered by the privacy policy. If
we use your personal information beyond the scope directly or reasonably related
to the stated purpose at the time of collection, we will inform you again and obtain
your express consent before using your personal information .
When you use a third-party account approved by us to use and enjoy our services,
if your account involves any issues such as stored value refunds that require us to
cooperate with the third party for verification, we can share it with such third
parties to the extent necessary. Related information and data. Except for the
circumstances stipulated in the privacy policy and services, we will not actively
share, provide or transfer your personal information to third parties outside the
company. If there is other sharing, provision or transfer of your personal
information or you need us to transfer your personal information to When personal
information is shared, provided or transferred to third parties outside our company ,
we will directly or confirm to obtain your express consent for the above actions. Except
5 as otherwise provided in the " Company Privacy Policy", we will not publicly disclose
the personal information we collect. If public disclosure is necessary, we will
inform you of the purpose of the public disclosure, the type of information
disclosed and the sensitive information that may be involved, and obtain your
express consent .
As our business continues to develop, if our company engages in mergers,
acquisitions, asset transfers and other transactions, we will continue to protect
your personal information in accordance with laws and regulations and standards
no lower than those required by these Guidelines or require new controllers to
continue to protect your personal information. In addition, in accordance with
relevant laws, regulations and standards of various countries, the Company may
share, transfer, and publicly disclose personal information in the following
circumstances without obtaining your prior authorization and consent:
(1) Matters directly related to national security and national defense security .
(2) Matters directly related to public safety, public health, and major public
interests.
(3) Matters directly related to criminal investigation, prosecution, trial and
execution of judgments.
(4) Matters related to the Company’s performance of its obligations under laws
and regulations.
(5) Matters where it is difficult to obtain the consent of the individual information
subject or other people's life, property and other major legitimate rights and
interests.
(6) Personal information subjects disclose personal information to the public on
their own initiative
(7) Collect personal information from legally publicly disclosed information, such
as legal news reports, government information disclosure and other channels.
7.1 Access, copy, correct, supplement and delete
your use of the service , our company will provide you with corresponding operation
settings depending on the specific conditions of the service, so that you can query,
copy, correct, supplement or delete your relevant personal information. You can
refer to the specific guidelines of the corresponding service to operate. . The
Company will ask you to provide personal information to verify your identity before
processing the request . If you have any doubts or difficulties during the operation ,
you can choose to contact us through the contact information listed in the "Contact
Us" section of this policy, and our company will handle it for you in a timely manner.
Unless otherwise provided by laws and regulations, when you request to delete
your personal information, once the relevant information is deleted, it cannot be
recovered, so please consider it carefully.
7.2 Change the scope of authorization and consent
You can change the scope of your authorization for us to continue collecting
information or withdraw your authorization by deleting information, turning off
device functions, logging out of your account, etc. In addition, you can also contact
us through the contact information listed in the "Contact Us" section of this policy
to withdraw authorization.
7.3 Personal information display and sharing
(1) Your basic account information will be displayed in the service-related
functions you participate in.
6 (2) The information you upload or publish in this service, or the information you
actively share externally, will be displayed to the users within the scope you
choose to publish or share.
(3) When you authorize a third party to obtain your information within the service ,
the third party will disclose your relevant information to you or other users of
the third party within the scope of your authorization. For specific display rules
and how to set the public scope, please pay attention to the relevant rules of
the third party. If you disclose or share information through third-party
channels, our company will not be held responsible for the leakage of your
information. Therefore, our company reminds you and asks you to carefully
consider whether to disclose or share your information.
7.4 Account cancellation
We provide you with a way to cancel your account. Subject to the conditions agreed
in our terms of service and relevant national laws and regulations, you can contact
us through the contact information listed in the "Contact Us" section of this policy,
and we will answer you as soon as possible .
After your account is canceled, our company will stop providing you with all or part
of this product service and delete your personal information based on your request,
unless otherwise provided by laws and regulations. Once the relevant information
is deleted or the account is canceled, it cannot be recovered, so please consider it
carefully.
In order to achieve the purposes stated in this policy, the Company may access
program codes provided by third-party service providers or other similar
applications (such as embedded codes, plug-ins, etc.) in order to provide you with
better services and User experience. The third-party service providers we access
mainly include the following types:
(1) Used for advertising-related services, including advertising display, advertising
data monitoring/statistics, etc.
(2) Used for message push functions, including mobile phone push, specific event
reminders, etc.
(3) Used for payment-related services, including order payment, transaction
behavior verification , income settlement, payment information summary
statistics, etc.
(4) Used to obtain device location permission, collect device information and log
information, etc. with your consent.
(5) Used to optimize product performance, including improving hardware
performance, reducing server costs, functional hot fixes, etc.
(6) Used for account security and product reinforcement related services,
including network monitoring, function variable name resolution, anti-hijacking,
anti-spam and anti-cheating, encryption and decryption services, etc.
The Company's access to some third-party codes or similar applications may collect
your personal information. If you use such services provided by third parties in the
Company's services, you agree that your personal information will be collected and
processed directly by them.. The Company will evaluate the legality, legitimacy, and
necessity of such third-party services collecting personal information, require
such third parties to take protective measures for your personal information, and
strictly abide by relevant laws, regulations, and regulatory requirements. The above
third-party services are operated by relevant third parties. Your use of such third
party services (including any information you provide to such third parties) is
subject to the third party's terms of service and information protection statement
(not this policy), and you need to read its terms carefully. This policy only applies
to personal information collected by our company and does not apply to services
provided by any third party or third party's information usage rules.
7 9. Protection of minors
According to relevant laws and regulations, if you are a minor (the definition of
adult, according to the regulations of each state or jurisdiction), you should obtain
the consent of your parent or legal guardian in advance before using our services.
If you are a child under 14 years old , you need to carefully read this policy and the
attached "Children's Personal Information Protection Statement" with your
guardian, and obtain the consent of your guardian before using our services or
providing us with information.
If you are the guardian of a child, before you help your child complete the
registration and use of products or services, you should carefully read this policy
and the attached "Children's Personal Information Protection Statement" and
decide whether you agree to this policy and the attached "Children's Personal
Information Protection Statement" 》And help children register and use it so that
children can use the products or services we provide.
If you have any questions about the personal information of minors or children
under your custody, please contact us through the contact information listed in the
"Contact Us" section of this policy.
The Company may revise the Privacy Policy from time to time. When the terms of
the Privacy Policy change, the Company will notify you of the changed guidelines
in an appropriate manner when the version is updated . Please read the changed
privacy protection guidelines or guidelines carefully . If you continue to use the
service, you agree that we collect, process or use your personal information in
accordance with the updated privacy policy.
11.1
Note on self-start: In order to ensure the stability of message push within the
service, improve the message arrival rate, and reduce message push delays, the
service may attempt limited self-start during operation (the specific situation may
vary slightly depending on the device brand and system version) ), but will not auto
start frequently.
11.2
This Privacy Policy is a general privacy clause that is uniformly applicable within
the scope of our company's services. The contents stipulated in it, including but
not limited to user rights and information security measures, are applicable to
users of this service.
When you have other complaints, suggestions, or questions related to minors'
personal information, you can send your questions to okaychatme@gmail.com . The
company will review and confirm the issues involved as soon as possible and reply
as soon as possible after verifying your user identity.
8 Attachment: "Children's Personal Information Protection Statement"
The company attaches great importance to the protection of children's personal
information. We will strictly abide by laws and regulations and follow the following
personal information protection principles to provide children with safer and more
reliable services. The "Children's Personal Information Protection Statement"
(hereinafter referred to as this statement) and the "Privacy Policy" are intended to
explain to guardians (hereinafter referred to as "you") and children our collection,
use, storage and processing of children's personal information and other related
matters. Please understand that if this statement is not provided for, the "Privacy
Policy" shall apply. Where this statement is applicable, if there is any inconsistency
between this statement and the terms of the Privacy Policy, this statement shall
prevail .
If you are a child under 14 years old, you need to read this statement carefully with
your guardian and obtain your guardian's consent before using our products, services
or providing information to the company.
If you are the guardian of a child user, please read carefully and choose whether to
agree to this statement. The Company hopes that you will help us protect children's
personal information, educate and guide children to enhance their awareness and
ability of personal information protection, and guide, remind and require them to use
our products or services and submit personal information with your consent and
guidance. Please read carefully and fully understand the Privacy Policy and this
Statement. By clicking "Agree", you agree that our company will collect, use and
process information about you and the children under your custody in accordance
with the Privacy Policy and this Statement. If you do not agree with the relevant
privacy policy and the contents of this statement or the information necessary to
provide services, you and the children under your supervision may not be able to use
the company's products, services or certain related business functions normally.
The company strictly abides by the provisions of laws and regulations and the
agreements with users, and follows the principles of legitimate necessity, safety
and legal use, and collects the following personal information of you and the
children under your supervision.
The company will actively follow the anti-addiction policy requirements of each
state in the country and protect the legitimate rights and interests of children by
activating the anti-addiction system. The company will determine whether the real
name information of the relevant account is that of a child through real-name
identity and other information verification, and then decide whether to include the
account in the anti-addiction system. In addition, the company will collect
information such as children's login time and guide children to use the Internet
healthily through automatic intervention and restrictions at the system level.
When children use the service, the company will collect relevant information. For
details, please refer to the "Privacy Policy" and this statement to learn more about
other children's personal information we collect. If we need to collect personal
information from you or the children under your custody beyond the scope of
collection, we will inform you again and obtain your consent.
The company strictly abides by laws and regulations and agreements with users,
and uses the information collected from children under your custody for the
following purposes:
(1) Verify child and guardian identity.
(2) To provide our products or services, or specific features of our products or
services.
9 (3) Used for product or service optimization, security assurance, service
investigation purposes, etc.
(4) If the company needs to use the personal information of children under your
supervision beyond the above purposes, we will inform you again and obtain
your consent.
Under normal circumstances, the Company will not share children's personal
information with third parties. The Company may share children's personal
information with third parties only with the prior consent of the guardian.
For the sole purpose of external processing, the Company may share children's
personal information with third-party partners (third-party service providers,
contractors, agents, application developers, etc.) and ask them to follow our
instructions and privacy policy and relevant confidentiality and security policies to
handle the above information.
If the company entrusts a third party to process children's personal information,
the company will sign an entrustment agreement with the entrusted party and the
entrusted behavior, requiring the entrusted party's processing behavior not to
exceed the scope of our authorization and requiring the entrusted party to take
measures such as formulating internal management systems and Operating
procedures, classification management of personal information, and adoption of
corresponding encryption, de-identification and other security technical measures.
The Company may anonymize the collected children's information for analysis,
such as forming user analysis that does not contain any personal information.
As the company's business continues to develop, the company may conduct
mergers, acquisitions, asset transfers and other transactions. The company will
require new controllers to continue to protect children's personal information in
accordance with laws and regulations and standards no lower than those required
by this statement. .
According to relevant laws and regulations, the Company may share, transfer, and
publicly disclose children's personal information without obtaining your prior
authorization and consent under the following circumstances:
(1) Matters directly related to national security and national defense security.
(2) Matters directly related to public safety, public health, and major public
interests.
(3) Matters directly related to criminal investigation, prosecution, trial and
execution of judgments.
(4) Matters related to the Company's performance of its obligations under laws and
regulations.
(5) To protect the personal information subject or other people's life, property and
other major legitimate rights and interests, but it is difficult to obtain the
individual's consent.
(6) Personal information subjects disclose personal information to the public on
their own initiative.
(7) Collect personal information from legally publicly disclosed information, such
as legal news reports, government information disclosure and other channels.
10 4. storage of information
The company will take technical measures such as encryption to store children's
personal information to ensure information security. The Company will not store
children's personal information beyond the period necessary to achieve the
purpose of collection and use. Please refer to the relevant sections of the Privacy
Policy to learn more about how the company stores and protects children's
personal information.
When our products or services cease operations, we will notify you and children in
the form of push notifications, announcements, etc., and delete or anonymize
children's personal information within a reasonable period.
Please make sure you and your children keep your service account, password and
other identity factors properly. If you find that your account number, password
and/or other identity elements may or have been leaked, please contact the
company immediately so that the company can take appropriate measures in a
timely manner to avoid or reduce related losses.
While children are using our company's services , you can manage children's
personal information through the contact information provided by our company.
The company will respond to your needs after verifying your questions. Please
understand that during the verification process, the company may require
guardians and/or children to conduct identity verification to ensure information
security.
5.1 Access to children’s personal information
You and the children under your supervision can view the personal information
provided or generated by child users when using our company's services, including
but not limited to account information, personal information, actively posted
content, etc.
5.2Correction of children’s personal information
When you and the children under your supervision find errors in the children's
personal information collected, used and processed by the Company, you can
contact us for correction. The company will take timely measures to correct the
problem after completing the identity verification and verification .
5.3Delete children’s personal information
If the following circumstances exist, you and the children under your supervision
can request the Company to delete the children's personal information collected,
used and processed. The company will take timely measures to delete it after
completing the identity verification and verifying the problem . Please note that if
you and the children under supervision request us to delete the personal
information of a specific child, it may result in the child user being unable to
continue to use our products and services or certain business functions in the
products and services.
(1) The Company collects, stores, uses, transfers and discloses children's personal
information in violation of laws, administrative regulations or the agreement
between the parties .
(2) Collect, store, use, transfer, and disclose children's personal information
beyond the scope of purpose or necessary period
11 (3) you withdraw your consent
(4) You or the children under your supervision terminate the use of the service by
logging out or other methods.
The Company may update this statement from time to time based on service
updates and/or relevant laws and regulations. When the terms change, the
Company will notify you of the changed guidelines in an appropriate manner when
the version is updated . Please read the changed privacy policy and this statement
carefully. If you do not agree to the changes, you can choose to ask children to stop
using our products or services; if children still continue to use our products or
services, it means you agree. We collect, process or use your child's personal
information in accordance with the updated Privacy Policy and this Statement.
If you have any questions about this statement or other related matters, please
contact us through the contact information listed in this article. We will review the
issue as quickly as possible and respond within fifteen working days after verifying
your user identity .
12 Memo - Directory of Third-Party Service Providers
Online payment service partner
WEB ACTIVE CORPORATION PTY LTD
ABN: 32 086 209 403
Purpose of use: Online payment used by users within the application
Company official link: https://www.eway.com.au/
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